Products purchased that are downloadable are not refundable. TRA membership dues are not refundable or transferable. Event admission purchases, such as TRA Marketplace registration, are non-refundable.
For all other products and services, you must request a refund within 30 days of purchase, unless otherwise indicated. On-line training fees are only refundable, creditable, or transferable within the first week of purchase. Refunds on credit card purchases will be issued on the same credit card used to make the original purchase.
To make a refund request, please send an email to firstname.lastname@example.org and provide the following information:
Full name of purchaser
Your credit card transaction number
A description of what you purchased
Date of Purchase
Reason for refund request
Your email address
Your daytime phone number
Your mailing address
Products, including books and DVDs may only be returned for credit when the following requirements are present:
The product is unopened (if shrink-wrapped or sealed the product must still be sealed);
Does not show any signs of wear or usage.
Purchaser pays for return mail costs on all products.
Refunds are made minus an administrative charge of $25.00
TRA reserves the right to modify this Refund Policy at its discretion. Questions? Call 800-395-2872 oremail the Products Department.
Disclaimer of Warranty
The content provided on this website is provided as a service to TRA members and the public. Information presented on this website is provided for informational purposes only. No information presented on this website constitutes legal advice, nor does it create an attorney-client relationship between TRA and any other party.
You acknowledge and agree that this site and the content therein are provided on an "as is" and "as available" basis.
Neither TRA nor any of its affiliates warrants that this site will be uninterrupted or error free or that this site, its server or any files available for downloading through this sites are free of computer viruses or other harmful elements. You expressly agree that the entire risk as to the quality and performance of this site and the accuracy or completeness of the content is assumed solely by you.
TRA does not make any, and hereby specifically disclaims any, representations, endorsements, guarantees, or warranties, express or implied, regarding this site or any content, including without limitation, the implied warranties of merchantability and fitness for a particular purpose and non-infringement of third-party rights. Without limiting the foregoing, TRA disclaims any warranties with respect to any results that may be obtained from the use of this site.
Limitation of Liability
Under no circumstances will TRA be liable for any loss or damage caused by your reliance on information obtained through the content on the web site. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information or any content available through the web site.
In no event shall TRA be liable for any direct, indirect, incidental, special or consequential damages arising out of or relating to the content, service, or this agreement, whether based on warranty, contract, tort, or any other legal theory.
Your sole and exclusive remedy for dissatisfaction with this site is to stop using this site.