Refund/Return Policy

Products purchased that are downloadable are not refundable. TRA membership dues are not refundable or transferable. Event admission purchases, such as TRA Marketplace registration, are non-refundable.

For all other products and services, you must request a refund within 30 days of purchase, unless otherwise indicated. On-line training fees are only refundable, creditable, or transferable within the first week of purchase. Refunds on credit card purchases will be issued on the same credit card used to make the original purchase.

To make a refund request, please send an email to and provide the following information:

Full name of purchaser

Your credit card transaction number

A description of what you purchased

Date of Purchase

Reason for refund request

Your email address

Your daytime phone number

Your mailing address

Products, including books and CDs may only be returned for credit when the following requirements are present:

The product is un-opened (if shrink-wrapped or sealed the product must still be sealed);

Does not show any signs of wear or usage.

Purchaser pays for return mail costs on all products.

Refunds are made minus an administrative charge of $25.00

TRA reserves the right to modify this Refund Policy at its discretion. Questions? Call 800-395-2872 or email the Products Department.


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